Help center

Support

Help with creating, listening and managing Sublis.

Contact Sublis support

Email leonardo@morrow.so. Include the app version, your installation ID from Settings, what you tapped and the approximate time. Never send payment credentials, access tokens or sensitive affirmation text.

A track is still creating

After the creation request is saved, you may browse the app or close it. Reopen Sublis with internet access to check the status and download the finished result. An interrupted connection does not start a second purchase. If a job fails, retry from the Creating screen.

Audio will not play

Connect to the internet and open the track once. Sublis checks the local file and attempts to restore a missing or damaged download automatically. When the track is marked Offline, close and reopen the app and test it again. Cloud recovery copies expire after 30 days, so an older track without a working device copy may need to be created again.

A purchase is missing

Open Settings → Restore purchases while signed in with the Apple ID used for the purchase. Apple controls purchase history, refunds and cancellation. Deleting Sublis data or deleting the app does not cancel your subscription.

Offline listening

Finished tracks are downloaded to this device. Wait until a track is marked Offline before disconnecting. Downloads and playlists are not synced to other devices and cannot be restored through Restore purchases.

Privacy and deleting data